AI Issues
AI is not returning a response
Section titled “AI is not returning a response”Check these first:
- Internet connection — AI features require an active connection. Verify you are online.
- Signed in — make sure you are signed in to your Dusky account.
- Subscription status — if your free trial or subscription has expired, AI features are disabled. Check your account status in Settings.
- Capture first — press Cmd/Ctrl+H to screenshot a question, then Cmd/Ctrl+Enter to solve. AI needs input to work with.
Response is slow
Section titled “Response is slow”- Think Deeper mode (Cmd/Ctrl+Shift+Enter) intentionally takes longer because the AI performs extended reasoning. Standard solve (Cmd/Ctrl+Enter) is faster.
- A slow response can also mean high load on the AI provider. Wait a few seconds and try again.
- Check your internet speed — a slow connection delays both the request and response.
Response quality is poor
Section titled “Response quality is poor”- Capture a clean screenshot. Zoom in on the question so it fills the screen. Avoid capturing unrelated content like browser tabs or chat windows.
- Use audio transcription for spoken questions. A clear transcript gives better results than a screenshot of a video call where the question is only spoken.
- Try Think Deeper. Press Cmd/Ctrl+Shift+Enter for a more thorough analysis with edge cases and alternative approaches.
- Clear and retry. Press Cmd/Ctrl+Shift+K to clear, then Cmd/Ctrl+Enter again. Sometimes a fresh attempt produces a better result.
”No transcript yet” message
Section titled “”No transcript yet” message”This appears when audio transcription is on but no speech has been detected yet. Either:
- Wait for the interviewer to finish speaking, or
- Press Cmd/Ctrl+H to capture a screenshot instead, then Cmd/Ctrl+Enter to solve from the image.
Error messages
Section titled “Error messages”| Error | Meaning | Fix |
|---|---|---|
| ”Core features unavailable” | Screen Recording permission not granted | Grant permission |
| ”Sign in required” | Not authenticated | Sign in via Settings |
| ”Subscription expired” | Trial or plan ended | Renew at getdusky.app/pricing |
Still stuck?
Section titled “Still stuck?”Contact [email protected] with details about the error message and what you were trying to do.